So there’s the problem in a nutshell. There are many occasions on which you are obliged to share secrets with people who you cannot control, and you are obliged to take such steps as you reasonably can to reduce their ability to cause harm.
Whilst board minutes are only one example of internal documents that need to be strictly controlled on the one hand, and yet have to go outside of the control of the enterprise, they can contain material that, should it become public for any reason, could have a significant impact upon the share price and future status of the business.
In mergers and acquisitions, the stakes are, perhaps, just blindingly obvious. Information disclosed in this process is usually highly confidential, and misusing the knowledge of that information could be anything from commercially sensitive to requiring explanation to the share trading body of the country in which the enterprise is registered. Or to put it another way, inappropriate disclosure could result in people going to jail.
Types of secure dealing rooms solutions
The typical IT based solution relies upon access controls to prevent the unauthorized from gaining access to information. This may be achieved in a number of ways. For users connecting on an internal network it may simply be logon id and password that grants uncontrolled access to everything defined for that user.
Where outsiders have to be given access to information, IT departments create areas on servers, sometimes called rooms or dealing rooms, where information can be stored, and access controlled through the use of one or more specific logon id/password combinations, perhaps also using incoming IP address monitoring as a means of limiting the potential for people to give their logon details to others, thus defeating the access control.
What neither of these IT approaches achieves is the ability to prevent the authorized user from taking copies of information to which they have legitimate access, and passing those copies on to others. They also do not provide any linkage that can identify the source of unauthorized distribution.
An alternative approach, especially for internal systems, could be to use a document collaboration system. These have various controls for describing controlled groups, and it may be possible to allow outsiders to have access by making outsiders appear to be insiders (rather like the IT solutions considered above). What is more problematic about this type of solution is that collaboration systems expect documents to be editable, and that there is some hierarchy of users where some approve documents. Commonly in the business cases described above, information is authorized before it is made available, recipients are not allowed to change anything, and some activities, such as printing, may need to be forbidden, or tightly controlled.
Finally there are DRM based solutions. These have significant benefits over the other solutions described, because they can allow authorized recipients to use information without having to grant them access either to internal networks or to servers. Where access is granted for limited periods of time this can be automated so that access automatically lapses without further administrative effort, or can be switched on and off again as suits the situation. These facilities are significantly different from administering ‘secure dealing rooms’. Finally, DRM solutions have additional features, such as being able to link the authorized user’ s identity to viewed images and printed images, to dissuade them from sharing information in an inappropriate manner, as well as preventing authorized users from being able to readily pass on copies of controlled information.
Cloud based secure dealing rooms
The most common type of secure dealing room in use today is the cloud hosted secure deal room. These enable companies to securely share confidential business documents with third parties without having to invest in infrastructure of spend time setting up access control systems. At first glance, cloud hosted secure deal rooms seem to be an ideal solution for secure document exchange with external groups. However they do have some major security issues.
Secure deal room security issues
- All cloud hosted secure deal rooms rely on passwords for authentication. Passwords can be easily shared with other users so that means your confidential documents can be too.
- Document content is decrypted on the server and then pass it to the client device using SSL. That might sound secure but browsers save content to temporary files (caching) to speed up rendering. So your unprotected documents could be recovered by users from the browsers temporary file location.
- You have to upload your unprotected documents to the cloud server where they are outside of your control. In theory they are then encrypted and the unprotected version is deleted – but what if something goes wrong and your unprotected documents remain stored on a cloud server for possible future access?
- Because documents are accessed using a browser, there is no security software on the local computer / remote device to enforce document controls. If you allow printing you therefore cannot prevent printing to file formats such as PDF or stop screen grabbing applications from taking high quality screenshots of content.
So, secure deal rooms for document sharing?
Secure dealing rooms were developed using the techniques of a central control system administered by IT departments. They achieved considerable success, although they did not prevent their users from being able to obtain copies of documents and pass them on without detection.
Cloud hosted secure deal rooms expanded on the need to share documents securely outside of the contraints of an internal IT system but also have major shortcomings. These password based systems have still not addressed being able to stop users sharing sensitive documents with others – they just provide better monitoring so you can see ‘who’ (what login details) has accessed what documents.
DRM solutions for documents that don’t rely on passwords or plugins provide a much more secure solution to document sharing and distribution. They provide better control over the use of documents, lock use to devices and locations so they cannot be shared, and provide better operational flexibility for those who have to set up and administer the secure distribution of sensitive information.