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Products -> Support

Publisher support for our digital rights management products

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Support knowledgebase
Purchase support

SUPPORT SERVICES

Support is only available to our publisher customers who have purchased support and those evaluating our products. Purchase support

Publishers receive 30 days of free email support from the software purchase date.

Consult the online KNOWLEDGEBASE

If the solution to the problem you are experiencing is not here then contact the company you purchased protected information from.

LockLizard does not respond to emails from users who have not purchased support.

Support hours:
Monday to Friday 8.00am to 5.00pm EST

LockLizard's Publishers
If you have a support agreement, evaluating, or purchased our software in the last 30 days then contact our support team:

email support
open a support system ticket

PLEASE SEARCH OUR KNOWLEDGEBASE BEFORE SUBMITTING A QUESTION TO OUR SUPPORT TEAM

Support and maintenance contracts are provided to publishers and not to third parties.

They cover the operation of the Writer and Viewer applications, and, where LockLizard are providing the hosting service, the operation of the Administration system.

Where the Administration system is hosted by the publisher, a time and materials service may be agreed to cover those support requirements - contact sales for more information.

For more information see our support contract terms.

Support services for digital rights management products that secure pdf documents, web content, html, images, elearning courses and software. Prevent copying, printing and sharing of your content. PDF document security and DRM software support services from LockLizard the web content security and PDF DRM software copy protection company.