
Sales North America Tel: 800 707 4492 UK & Europe Tel: +44 (0) 1292 430290

Products -> Support

Publisher support for our digital rights management products

Support knowledgebase
Purchase support

SUPPORT SERVICES FOR OUR DRM SOFTWARE

Support is only available to our publisher customers who have purchased support and those evaluating our DRM products. Purchase support

Publishers receive 30 days of free email support from the software purchase date.

Consult the LOCKLIZARD KNOWLEDGEBASE

If the solution to the problem you are experiencing is not here then contact the company you purchased protected information from.

LockLizard does not respond to emails from users who have not purchased support.

Support hours:
Monday to Friday 8.00am to 5.00pm EST

LockLizard's Publishers
If you have a support agreement, evaluating, or purchased our DRM software in the last 30 days then contact our support team:

email support
open a support system ticket

PLEASE SEARCH THE LOCKLIZARD KNOWLEDGEBASE BEFORE SUBMITTING A QUESTION TO OUR SUPPORT TEAM

Support and maintenance contracts are provided to publishers and not to third parties.

They cover the operation of the Writer and Viewer applications, and, where LockLizard are providing the hosting service, the operation of the Administration system.

Where the Administration system is hosted by the publisher, a time and materials service may be agreed to cover those support requirements - contact sales for more information.

For more information see our support contract terms.